Yanliu Huang, PhD, an associate professor of Marketing in Drexel University’s LeBow College of Business, insight into why stores lock up merchandise, how it impacts customers and employees, and other potential theft prevent and reduction practices.
Tag: customer loyalty
Will JC Penney’s Apology Woo Customers Back?
Recognizing the mistakes it made in an attempt to reinvent itself, JC Penney is now trying to woo customers back with a television and social media campaign apologizing to customers and inviting them back. But […]